N100 Privacy Policy – Serious and Transparent Personal Data Protection for Malaysian Players

n100 collects various types of personal data from our Malaysian players across the following categories:

A. Identity Data:

• Full name as per Malaysian identity card (MyKad)
• National identity card (IC) number or passport number for non-citizens
• Date of birth for age verification (must be 18 years of age or older)
• Current residential address in Malaysia
• Gender (for the purpose of personalising your experience)

B. Contact Data:

• An active Malaysian mobile phone number
• A valid, active email address

C. Financial Data:

• Malaysian e-wallet account information (Touch 'n Go, GrabPay, Boost, ShopeePay) – account number only, not password
• Malaysian bank account information (Maybank, CIMB, and others) for withdrawals via FPX or DuitNow — account number only
• Records of deposit and withdrawal transactions in Malaysian Ringgit (RM)

D. Technical & Usage Data:

• IP address at login
• Device information (device type, operating system, web browser)
• Session play records (games played, session duration, betting outcomes)
• Cookie data and similar tracking technologies

N100 no collect sensitive data such as our players' health information, political views, or religious beliefs, unless voluntarily provided by the player and there is a legitimate need for us to process it.

n100 collects personal data from Malaysian players through several lawful and transparent channels:

• Registration form: When you first create your n100 account, you complete a registration form that collects basic identification and contact information.
• KYC (Know Your Customer) process: For identity verification and legal compliance purposes, n100 may request supporting documents such as a copy of your MyKad, utility bill, or recent Malaysian bank statement.
• Financial transactions: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Boost, or ShopeePay, our system records the information associated with that transaction.
• Platform usage: Automatically as you browse the n100 website or use the platform to play – technical data such as your IP address, browser type, and activity logs are collected by our systems.
• Customer support interactions: When you contact the n100 support team via live chat or email, the conversation may be recorded for training and service quality improvement purposes.
• Cookies and similar technologies: The n100 website uses cookies to enhance the user experience and gather usage statistics that help us improve the platform.

All data collection is carried out transparently, and you will be given appropriate notice at each point of collection. n100 will not collect your personal data through hidden, deceptive, or unauthorised means.

Personal data collected by n100 used solely for the following legitimate purposes:

• Account management: Creating, verifying, and managing your n100 account, including the login process, security settings, and responsible gambling limits.
• Financial transaction processing: Processing deposits in MYR via your chosen Malaysian payment method, and managing the withdrawal of your winnings to your Malaysian e-wallet or bank account.
• Identity verification (KYC): To meet our legal obligations to verify player identity and prevent fraud, money laundering, and access by underage individuals.
• Provision of gaming services: Enables you to access and play all games on n100 — from Live Casino titles like Playtech Baccarat and Lightning Roulette to video slots such as Zombie Party, Leprechaun Egypt, and The Warriors.
• Service communications: Sending important notifications about your account, bonus promotions you are eligible for, n100 policy updates, and relevant security information.
• Platform improvements: Analysing usage data in aggregate (without identifying individuals) to better understand Malaysian players' needs and enhance the experience of playing at n100.
• Fraud prevention: Detecting and investigating suspicious activity, bonus abuse, collusion, or any violation of n100's Terms & Conditions.
• Legal compliance: Meeting reporting and compliance requirements under applicable Malaysian laws, including PDPA 2010.

n100 will not use your personal data for any other purpose without first obtaining your explicit consent. If you find that your data is being used for a purpose you have not authorised, please notify us immediately at [email protected].

n100 prioritises the privacy of our Malaysian players and strictly limits the disclosure of data to external parties. The following are situations in which your data may be shared with specific third parties:

• Malaysian payment service providers: Minimum necessary transaction information shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (Maybank, CIMB, and others) solely for the purpose of processing your deposits and withdrawals. These providers are subject to their own data security standards and Malaysian banking laws.
• Game software providers: Game providers such as Playtech and other slot providers may receive session data necessary to ensure games function correctly and fairly. No unnecessary personally identifiable information is shared.
• Malaysian legal authorities: n100 will disclose the necessary personal data to the relevant authorities — such as the police, courts, or regulatory bodies — where required by Malaysian law or where necessary to prevent and investigate financial crime.
• Professional advisors: Lawyers, accountants, or IT consultants engaged in n100's operations may access necessary data within the scope of their work and are bound by strict confidentiality agreements.

In all of the disclosure situations described above, n100 ensure that only the minimum necessary data is shared. We do not permit any third party to use Malaysian players' data for marketing or any purpose other than those stated above. n100 never sells your personal data.

n100 continually invests in the latest security technologies and procedures to ensure the personal data of our Malaysian players remains protected at all times. The security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and n100's servers are encrypted using 256-bit TLS/SSL protocol — the same technology used by Malaysia's major banks.
• Secure data storage: Player personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and strict physical access controls.
• Two-factor authentication (2FA): n100 offers two-factor authentication for all player accounts as an additional layer of security, which we strongly recommend enabling.
• 24/7 monitoring: n100's IT security team continuously monitors platform activity and transactions around the clock to detect any suspicious or unauthorised activity.
• Regular security audits: n100 undergoes regular independent security audits conducted by certified cybersecurity professionals to identify and address any system vulnerabilities before they can be exploited.
• Staff training: All n100 staff with access to players' personal data undergo regular data security and privacy protection training.

While n100 takes all reasonable steps to protect your data, no cybersecurity system can guarantee absolute 100% protection against every threat. In the unlikely event of a data breach affecting your personal information, n100 committed to notifying you and the relevant Malaysian authorities within the timeframe prescribed under PDPA 2010.

Website n100 uses cookies and similar tracking technologies to enhance the user experience and gather statistical information that helps us understand how Malaysian players interact with our platform. Below are the types of cookies we use:

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the platform. n100. To manage cookies in popular browsers used in Malaysia: on Chrome – go to Settings → Privacy & Security → Cookies; on Firefox – go to Options → Privacy & Security; on Safari – go to Preferences → Privacy.

n100 retains personal data of Malaysian players only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law:

• Active account data: For as long as your n100 account remains active or as long as required to provide services to you.
• Financial transaction data: Retained for a minimum of 7 years from the date of the transaction, in line with Malaysian financial reporting and legal compliance requirements.
• Customer support communication records: Retained for 3 years for reference purposes and service quality improvement.
• KYC and identity verification data: Retained for 5 years after account closure, in line with Malaysian anti-money laundering legal requirements.
• Technical data and system logs: Retained for a maximum of 12 months for security and technical troubleshooting purposes.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised in accordance with the data disposal procedures established by n100. Deletion is carried out in a manner that ensures data cannot be recovered or accessed by any party once the disposal process is complete.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights with regard to personal data held by n100:

• Right to Access: You have the right to request a copy of all personal data that n100 holds about you. This request may be submitted in writing to [email protected] and will be processed within 21 business days.
• Right to Rectification: If you believe any data we hold about you is inaccurate, incomplete, or outdated, you may request a correction. n100 will process valid correction requests within 14 business days.
• Right to Withdraw Consent: Where data processing is carried out on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
• Right to Object to Processing: You may object to the processing of your personal data for specific purposes, such as direct marketing. Contact us at [email protected] to submit your objection.
• Right to Erasure: In certain circumstances provided for under PDPA 2010, you may request the erasure of your personal data from n100's systems. Please note that this right is subject to limitations where the data is required for legal compliance or dispute resolution.

To exercise any of the rights above, please contact our Privacy Officer n100 via email at [email protected] with the subject line "Personal Data Rights Request". Please include your full name and n100 account number in your request. We will verify your identity before processing any personal data request to ensure the security of your information.

n100 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or improvements to the services we offer. Any amendments will be carried out in accordance with the following procedures:

• Material amendments (significant changes that affect how we use your data) will be communicated to all registered members via email at least 14 days before the changes take effect.
• Non-material amendments (minor changes such as spelling corrections or additional clarifications) may be made without prior notice, but the latest version will always be available on this page.
• The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most current version, making it easy for you to track any changes.
• Continued use of the n100 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy page periodically — especially after receiving a notification from n100 about any updates. If you do not agree with any amendment, you have the right to close your n100 account and request the erasure of your personal data in accordance with the procedure set out in Section 8 above.

n100 has appointed a Data Privacy Officer responsible for ensuring compliance with this Privacy Policy and Malaysia's PDPA 2010 across all platform operations. Our Privacy Officer can be reached through the following channels:

• Email (preferred): [email protected] – please include the subject line "Privacy Enquiry" or "Data Rights Request" to ensure your request is routed correctly.
• Live Chat: Via the n100 platform's live chat function, available 24 hours a day, 7 days a week. Ask to speak with the Privacy Officer or a representative responsible for privacy-related matters.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe — typically 3 to 5 business days for general enquiries, and 14 to 21 business days for more complex data rights requests. n100 takes every privacy enquiry seriously and will provide a thorough and satisfactory response to every Malaysian player who contacts us.

If you believe that n100 does not handle your privacy complaint to your satisfaction, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner, who oversees PDPA 2010 compliance in Malaysia.